Artificial Intelligence non comprehend o

Good Day ....... If there are humans and not AI working at Vodacom Please could you reach out and make contact with another human who speaks the human language. Please use one of these numbers in regard to a query that non of your AI or Nadine ( who is human) or Toby the AI who only registers in numerical terms. We unfortunately are not Albert Einstein and speak in alphabetic terms Simon *** Marlene ***