IK
Ilicia K
1 reviews | Active since Mar 2019
23 Dec 2019, 14:29
Arrogant Vodacom!
Vodacom decided to deactivate the WhatsApp bundle purchased from November. I called the call centre and a consultant was extremely rude and arrogant when asked to repeat what he had said re the bundle . Further to that , was not even credited even after wasting my time on the call. I have been a client for years now , it’s employees with such behavior that gives us an extra push out of companies doors .
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Replies (2)
Vodacom's replyOfficial
24 Dec 2019, 07:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Dec 2019, 07:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Jan 2020, 15:24Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that after numerous attempts we were not able to make contact with you. Please call 082135 for any further assistance.
Apologies for any inconvenience this may have caused. RegardsConsumer Website Team
Apologies for any inconvenience this may have caused. RegardsConsumer Website Team
Best regards,
Vodacom's reply21 Jan 2020, 15:24
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that after numerous attempts we were not able to make contact with you. Please call 082135 for any further assistance.
Apologies for any inconvenience this may have caused. RegardsConsumer Website Team
Apologies for any inconvenience this may have caused. RegardsConsumer Website Team
Best regards,