HM
HANNELIE M

1 reviews | Active since Nov 2019

13 May 2024, 13:27

ARROGANT STAFF AT VODACOM

I have VODACOM Upgrade department calling me on average 12 times a day. Vodacom feels that because I am a Vodacom client they can phoe me as many times they like according to Anne Naidoo, the POPI Act does not apply. I asked to be put thru to a manager and was transferred to Donald. This Vodacom employee refused to give me his surname, refused to put me thru to an actual Manager and proceeded to drop the call

And this is the company I voted for a Best Cell Phone Provider! I think NOT!!

0
Replies (1)
Vodacom
Vodacom's reply14 May 2024, 07:44
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team