ARROGANT PATHETIC SERVICE VODACOM

Good day

Acc No: I***-5

I was contacted by Vodacom the first week of July, they offered me a flip laptop that was launched in July. The reason for the offer was as I was such a good client and the amount monthly would have been R295.00 over 36 months. I could not speak at the time and requested the consultant to phone me later the same day.

This did not happen so on 8/7/2022 I phoned Vodacom, spoke to the following departments 082153, ***4, *** and finally Rewards ***. After I have explained the above to all the consultants, Sanele from Rewards (time of call 12:22) advised that she is going to open a query and ref. to another dept. to get back to me. I asked her the turnaround time and was advised the same day or the next week no later than Tuesday, I received no call back and contacted again on 13/7/2022 time of call 13H40 consultant Elanda please go listen her call and tell me is that the type of arrogant staff you have as frontline workers. Would like to know once you listen to the call what the consequences for this type of behavior is? Then I phoned again at 14H33 this consultant also logged a query just to find out when I phoned yesterday that no query was ever logged. You do not dare to request to speak to the supervisor no there is no such staff working for Vodacom, Vodacom is run by call center consultants and nobody can find the person who phoned me to offer me the laptop. It also seems that the CEO is a flower on the wall as Mr Shameel is nowhere to be contacted. This is the case with all management of Vodacom.

The above was emailed to social.medica@vodacom on the 15th of July, on the 18th of July Olivia phoned me and was of no help. The 19th July Samatha from rewards phoned me and offered me a laptop I accepted it as I was thinking it is the same as the one that was offered at the beginning of July. I received the laptop on the 21st of July and when I opened it it was a different product. I therefore phoned Vodacom on 22 July spoke to SAM who advised that she will arrange collection, ref RC***. Nothing happened and I phoned again on 28th of July spoke to Silvia who again advised not her department but did confirm that my account will be debited at the end of the month. I was not happy with this. I have 4 accounts with Vodacom and has been a client for more than 15 years and feel that there is nobody that takes ownership it is just easy to transfer the client form one agent to the next. I have been on the phone for hours and nobody phones back. The media department has no idea of the business. I would like this matter to be referred to the CEO and would like to know if this is the Vodacom service. I still have the laptop in his box and now have to pay for something that I have not used or want as it is not the same product which they have offered me this is not a flip laptop.

When asking for a ref. no. I was advise I had to take the time of the call listen to your calls you can track them with my account details there are many.

Regards Petro