Arrogant consultant takes offence

Item: Vodacom
Rating: 3
Author: Kevin J

I was just on a call with a Vodacom Upgrades Consultant. I was querying two things with him. He confirmed that what I was querying was going to happen at the end of this month. When I asked him for confirmatiin, he told me that its not possible to send confirmation to me, since confirmation has been sent to the number linked to the router. When I asked him how come he accused me of calling him a ****. Then he just hung up. Shocking service from vodacom. Please vodacom, listen to the recorded conversation.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

01 Sept 2021, 13:44

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply01 Sept 2021, 13:44

Official

Kevin J's updateReviewer Update

23 Sept 2021, 13:58

Yes almost a month later still waiting for a consultant to contact me. The the meantime, a sales consultant contacted me again yesterday, selling upgrades to the contract that should have been cancelled.

And the contract that was supposed to be upgraded, never was. Vodacom has just gone from bad to worse.

Kevin J's update23 Sept 2021, 13:58

Reviewer Update