1 reviews | Active since Apr 2015
Arrogant Bad Service and *********
<p>On 4 July I opened a data contract with vodacom R299.00 20gig day 20gig night time data. While the sales person, Julian, finalized my particulars on the computer, I received a conformation notice1- ********** 802709 of the 24 month contract. Julian told me they do not have the router ion stock she will order it. I specifically asked, "what if the time frame for the special lapses?" She told me that it has no bearing on the matter, the order has been placed and I will receive 40gig for R299. She will phone me when the router arrives. On the 12 July I made a query regarding the router spoke to be Bianca, she could not find any record of order, asked to speak to Julian, she was busy. Phoned a couple of hour’s later, spoke to Bianca, Julia is out of the office, Phoned a while later got hold of Julian. With all the arrogance in the world she told me that Ulrich Prins deleted the information from the computer and there is nothing she could do about it and through the pone down in my ear. I should have expected bad service from them but hoped that they would at least try to resolve the situation. It is the worst service I ever received never again</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
What is the purpose for a consultant contacting me if the result stays the same? Due to *********** staff members (Julian-Vodacom Gape Gate) I’m still not receiving the Date plan I app**** for. The only result that I will except is receiving the date plan I was promises by Vodacom, if not I will take the matter further. I do not accept Incompetence, lies and ********* behaviour by any company. I have the documents and reference I app**** for the date plan. Vodacom Gape Gate can delete all doc from there system all they want but, I have the proof and I demand the data plan the advertised, 40 Gig for R299.00.
What is the purpose for a consultant contacting me if the result stays the same? Due to *********** staff members (Julian-Vodacom Gape Gate) I’m still not receiving the Date plan I app**** for. The only result that I will except is receiving the date plan I was promises by Vodacom, if not I will take the matter further. I do not accept Incompetence, lies and ********* behaviour by any company. I have the documents and reference I app**** for the date plan. Vodacom Gape Gate can delete all doc from there system all they want but, I have the proof and I demand the data plan the advertised, 40 Gig for R299.00.
Dear Joseph,
Thank you for your patience.
As discussed, your query has been addressed and resolved.
Regards,
UW
Dear Joseph,
Thank you for your patience.
As discussed, your query has been addressed and resolved.
Regards,
UW
