Arrogant and *********** Vodacom

After a range of phone calls and arrogant staff who have the ability to aggravate an already frustrated client, I am now at the end of the line with Vodacom who have no value for long standing clients (I have been a customer for over 24 years).

I made an EFT in June 2023 and there was a debit order that was going off a few days later (I have been paying my account via EFT for many years and recently switched over to a debit order) - the result of the double payment was that there was now a credit on my account.

The following month I did not make a payment due to the fact that I have made a point to remember that I have a debit order arrangement AND I was in credit... no debit went off (again, there was a credit on my account) and yet, VODACOM UPDATED MY ITC CREDIT WITH A "NON PAYMENT" where in fact no payment was due to the credit.

I have reached a point of no return with a company who has no values for a client, regardless of the fact that I have been a loyal client for over 24 years. I am disgusted with you arrogance and I believe that companies of your caliber will one day suffer as a result of your total disregard for client service.