Arrogant and Rude!!!

I'm really disappointed in Vodacom, I've been a customer for the past 15 years and the rate of service is just worsening day by day. I bought an airtime advance, went through but yet nothing reflected on my side. When I check the airtime advance it says I have an outstanding balance but yet my account was not credited.<br> <br> She claims I bought one yesterday 18/02/2016 but in fact I bought one the Wednesday 17/02/2016 and settled it Thursday 18/02/2016. She made out as if I am lying and that she can not help me at all because I owed the one of yesterday. Highly disgusted and I will start looking at taking my business somewhere else because clearly my 2k a month is not much to Vodacom!!!