Arrogant and pathetic service!! Avoid Vodacom!

Disgusting & deplorable service received from Vodacom and partners. We have been vodacom for over 15 years and we are now certain that vodacom is tired and has had enough of our money that they care not to even respond to our complaints and needs.... We are writing this to warn other vodacom customers or would be customers to rather take their hard earned money elsewhere. Here are our two stories well documented with voice notes as well..... Late last month Vodacom called my partner to offer us a fibre unshaped and uncapped in September we accepted the offer primarily because we believed it was value for money and perceived that Vodacom would be more stable than our current provider.... Within five days the router was delivered we immediately gave notice to our current service provider for the 31st of October (terminated). We tried time and again to have the technician come and connect us to no avail my partner called vodacom noless than 5 times eventually we were told no less than a week ago that there was no service in our area and therefore could not be connected.... we asked to speak to a manager this was aside that when we spoke to the many an agent who promised to call us back we were told no supervisor or manager ws available..... we were told by the agent Tsasha ***-783453 some senior person would be intouch with us as he could not assist... One week later no conntact and no explanation from vodacom or its managers? Question is why sell a service you do not have and what is worse still you approached us not the other way round.... We would like to cancel all our services with you and would like you to collect your router within the next 5 working days or we will charge you storage that we deem fit for this and again thi has been documented in the emails sent to you. Second case vodacom again approached us with a service that includes security pest control amongst other things. We called in to have a pest control agent come to our resident we agreed on a date and time which was at least five days from the day of actual extermination. Their service provider failed to make the time in question and then phoned us at almost 1400hrs to say he had been trying to get a hold of us the whole time we told him to still proceed and do the work he advised he was too far and therefore could not do it.... which was not true and later confirmed by his manager was a mistake on their end abut by that time we had already contacted vodacom (digicell) to lodge a complaint. We spoke to Kopano who promised that the previous provider would come and do the work and would reimburse us for the funds that we had spent on thw help to assist in packing and unpacking the house during the extermination we resfused this offer and sad we would only take the offer if the service provider was different Kopano agreed and the work commence the service provider after the work asked for payment we refused as this was to be settled by the service provider digicel/vodcom. They dragged their feet we ended up settling the matter with the agent as we couldsee he had no hand in this and we were just making his life difficult we opted to pay him and deal with Vodacom/digicel. We have been dealing with one Rochelle Hlatswayo who claims to have sent our complaint to vodacom as well as that our discussions with Kopano did not say as stated above.Rochelle Hlatswayo further went on to claim to have sent us an email we could take this up with which she never had or did and further more she nolonger replies to our emails.... Vodacom/Digicel its ok keep the monies you ****med us off but for crying out loud please collect your router and take this as official notice to cancel and terminate all services with you! Do not use vodacom!! Typical response "We will be in touch with you as soon as feedback is available.

Thank you for your patience" For crying out loud just cancel and collect your router!!