Arrogant and condescending

On 17 Nov 15 I purchased airtime (R150 each) for my wife and I from the above mentioned store. The sales person entered both numbers in the workstation and completed the transaction. My airtime was loaded but my wife's airtime never reflected. I went back to the shop on 18 Nov 15 and raised this issue with the mentioned sales person. He then proceeded to lecture me as to the usage of airtime and data on my wife's account and would not hear that that had no influence as to the absence of the purchased airtime. He then got a copy of the airtime purchase and arrogantly pushed the page in front of me. I checked both the input numbers and showed him that the sales person had entered the wrong number for my wife. He then slipped into the back office and remained there for a significant time. He then returned and said the airtime would be re-directed to my wife's account in 10 to 30 minutes. He continued to remain arrogant and did not apologise for the shop error. His poor client relations and arrogance did not bode well and he is not a good ambassador for Vodacom. To date my wife still awaits the R150 airtime recharge I purchased.