GH
Geraldine H

1 reviews | Active since Jul 2019

18 Mar 2022, 12:43

Arrogant Agents and Harassment

I don’t appreciate being harassed by one of your Vodacom Call Centre Agents, they just kept calling me even after I rejected the call twice. When I eventually answered now irritated, the person could not even pronounce my name correctly. The agent also proceeded to ask me for my ID number, which I refused to give as how do I have any proof this person is actually from Vodacom. I’m not sure what Vodacom is trying to sell to me now but I’m not interested. I’ve been **** to before about so called saving and ended up being charged more.

0
Replies (1)
Vodacom
Vodacom's reply18 Mar 2022, 13:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team