Arrogance to a whole new level

Went into Vodacom Shop to have my phone transferred from a business name that no longer exists and which I was the sole member of and signed surety for the cell account in the first place..I filled in all the forms and was told that it could take months to transfer as Vodacom only do a few transfers a month.. Now tell me.. Does Vodacom not care about the account being in the name of a non existent business for a start.. Secondly.. This is a customer request on a service which Vodacom offers..Thirdly I am basically transferring from myself to myself.. but must wait till it suits Vodacom.. What a bunch of arrogant W A N K E R S