ARROGANCE AND TERRIBLE SERVICE

<p>I have been disputing a cellphone account since July 2016. A coupld of weeks ago, I believed that I was finally getting somewhere with a very helpful Chantal Minaar who by the way is the only shining light in this saga. A bill of over R12000 for one month is ridiculous and we requested proof of the usage which to date has not been provided. Some of that was written off as a "favour" and we still disputed the rest but continued to pay the "current" bill. Chantel said that she would investigate as it seemed that the amount came from Autopage. This bill has always been paid by debit order. Today the line is suspended again ????????????? I call and very rude Lebogang Zanzeka proceeds to tell me she cant assist despite me giving her a reference number. She says that their systems cant track where the dispute is or which department logged it. She then gets very arrogant and tells me that the account is repeatedly short paid which is VERY far from the truth. She then says she will transfer me to a supervisor but instead put me through to the general call center. I demand that this account gets reinstated immediately. </p>