Arrears since 2014

<p>When has it been Vodacoms policy to allow arrears dating back to 2014 on someones account.......first i have heard about the arrears.......when phoning subscriber collections call centre you basically get NO answers, just pay the bill......in early 2015 was invited by Vodacom to upgrade my contract.....again is it policy to give upgrades to accounts in arrears.........taken over 2 years for them to notify me and when you despute the issue you just get cut off........</p>