Arrears paid up - WAIT! Vodacom has a "Vodacom only" surprise for you!!!

Handed over to Hammond Pole, I accept this. Paid the arrears to clear the amount, not a problem. Get my credit report and oooooh what a lovely surprise to see that Vodacom still has not sent a letter of to all credit bureaus to clear my score. Now this deserves to be investigated! Call to Vodacom... "No mam, you still owe ***X and we cannot clear your name until you pay." So I ask where is a statement or any hard copy evidence that I still owe money to Vodacom. The response "Only Vodacom knows about this amount, and we can't help you until you pay"

Vodacom... I ask you, how am I supposed to know that ***X is owing when you cannot send me a statement, and when asked for one, I get told it will show R0.00. Maybe I'm being stupid here but as far as I know, all around the world, when a statement reflects R0.00, that means you owe R0.00 to that company/person.

So I must now pay an amount which technically doesn't exist to me, only to Vodacom, AND Vodacom cannot send me any hard copy or paperwork showing this amount apparently owed AND Vodacom still has the audacity to put a mark against my credit score because I never knew the amount ever existed until I got told verbally after I called. No smses, no emails, zero communication or hard evidence that this amount exists.

Your system is flawed. Extremely flawed.

How many other poor souls have to endure blacklisting and ******* credit ratings for amounts they don't even know about? Shame on you Vodacom, I expected much for from such an esteemed "world class" service provider such as you.