CP
Carmen P
1 reviews | Active since Dec 2014
01 Feb 2019, 09:17
Arrears paid up, but still getting calls for payment from Vodacom
Vodacom handed me over to VVM attorneys, to which I made arrangement to pay the arrears in full, which I did last year February. Few months later I receive more calls from another collection agency Burnard Raaff, demanding more money. When will this stop!!!! When you email or phone VVM they refer us to vodacom, when you call vodacom, they refer us to the new attorneys. When you contact the new attorneys Burnard Raaff, they request the proof of payment, which I have send twice already. Yet my name is still listed with Experien. Please clear my name ASAP!!!!!
Helpful (0)
Replies (3)0
Replies (3)Vodacom's replyOfficial
01 Feb 2019, 11:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Feb 2019, 11:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
01 Feb 2019, 12:05Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department. Should you require any additional assistance, kindly contact *** and use reference EC-1RVX-2X0GAH.
Regards
Consumer Website Team
Consumer Website Team
Vodacom's reply01 Feb 2019, 12:05
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department. Should you require any additional assistance, kindly contact *** and use reference EC-1RVX-2X0GAH.
Regards
Consumer Website Team
Consumer Website Team
Vodacom's replyOfficial
01 Feb 2019, 12:50Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved and the required documentation has been sent via email.
Regards
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply01 Feb 2019, 12:50
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved and the required documentation has been sent via email.
Regards
Vodacom Consumer Website Team
Vodacom Consumer Website Team
