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ozzychelle O

1 reviews | Active since Jul 2016

15 Jul 2016, 09:05

ARREARS PAID - 3 DAYS TO UNLOCK PHONE?

<p>So I Have been on hold to customer care for over 45 mins now!!!.</p> <p>I find it really hard to believe that after paying almost R16000.00 in cash at a store to get my husband's number working again or re-activated, that it will take 3 working days to do that? </p> <p>I need the phone to be working NOW!!! I have waited more than 24 hours after making payment (which should really only take less than 2)- each time being told that the line is active yet he is not able to make or even receive calls.</p> <p>I am disgusted that with the technology we have nowadays that it is going to take 3 days? Anyone would expect assistance with this IMMDIATLEY!!! I am NOT waiting 3 days for the line to work (as per an agent at the call centre) This is absolute *******!!! Other cell phone companies have immediate activation once payment has been made!</p> <p> </p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply15 Jul 2016, 11:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

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ozzychelle O's update15 Jul 2016, 11:45
Reviewer Update

lovely.... a copy and paste message. Shouldnt have expected anything less