1 reviews | Active since Jul 2016
ARREARS PAID - 3 DAYS TO UNLOCK PHONE?
<p>So I Have been on hold to customer care for over 45 mins now!!!.</p> <p>I find it really hard to believe that after paying almost R16000.00 in cash at a store to get my husband's number working again or re-activated, that it will take 3 working days to do that? </p> <p>I need the phone to be working NOW!!! I have waited more than 24 hours after making payment (which should really only take less than 2)- each time being told that the line is active yet he is not able to make or even receive calls.</p> <p>I am disgusted that with the technology we have nowadays that it is going to take 3 days? Anyone would expect assistance with this IMMDIATLEY!!! I am NOT waiting 3 days for the line to work (as per an agent at the call centre) This is absolute *******!!! Other cell phone companies have immediate activation once payment has been made!</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
lovely.... a copy and paste message. Shouldnt have expected anything less
lovely.... a copy and paste message. Shouldnt have expected anything less
