Arrears and customer not aware

<p>To whom it may concern,</p> <p> </p> <p>I took out an additional line on my current contract on the 24May 2016 and was informed that my d/o of R698.00 will be deducted from my bank account as per normal no additional charges.</p> <p> </p> <p>I called today to cancel CLIP on ********** 264 nr and was informed that they are not able to process this as my account is in arrears..</p> <p> </p> <p>I checked my bank account and no debit order reversed.. so I would like to know why my account has been flagged on your side as arrears and of course my ITC will be effected by some idiot that did not do his/her job... I need this rectified immediately and my CLIP needs to be cancelled.</p> <p> </p> <p>I only received my invoice yesterday indicating the total amount due.. No where does it stipulate my account is in arrears.</p> <p> </p> <p>If not resolved I will escalate this matter with the Ombudsman.</p> <p> </p> <p>Regards</p> <p>Nicky</p>