ARREARS ACCOUNT

I am tired of your nonsense. Every month I need to call and follow up on the same thing and I keep on being told lies over and over. I paid up your account in July, since then I was told that it will be updated on the credit bureau up till today it still shows that I am in arrears. Every time I call your collections team they keep on telling me that my credit profile has been update. You better solve this matter ASAP or I am taking you to the ombuds