Arrears - *** A.S.Burgess

On 18 Dec.'15, I made payment on my account but short paid by R75 & only noticed this when I opened my statement on 22 Dec.'15. On closer inspection, I noticed that I have been charged for BIS for the past 2months on a data contract. I called customer services who promised to rectify the problem & pass me a credit. On 5Jan.'16, I receive a message saying that I'm in arrears for R75.I call collections, explain my problem & I still get asked, \so U are not going to pay?". I am then told that I should call customer service & ask them to sort out as collections has NO contact with customer services. After explaining that the problem is not mine & don't see the need for me to keep calling to sort out their problem. I then ask to speak to a supervisor & after a lengthy wait get told that the supervisor is on a call & cannot speak to me but that she will now log a query with customer service to sort out the problem. She then says that she has checked my account & that the BIS charge has been removed from my next statement. This type of service is unacceptable & irritating to say the least & the excuse of \""the system doesn't allow me to do anything\"" yet the system was put in place by them"""