YS
YUSUF S

1 reviews | Active since Mar 2009

11 Jun 2015, 10:53

Arrear account

Good Day<br> <br> This is my third complaint of this nature on Hello Peter regarding this issue of my account with the hope of getting assistance from Vodacom. I have been an old and loyal customer to Vodacom and wish to continue to support Vodacom. For the past few months i have been going through financial difficulty and thus have not been unable to fully uphold my Vodacom account payments. Although paying late almost every month i do however try and make payments. Clearly i cannot afford my monthly Vodacom payments at its current monthly amount, and thus require some sought of assistance in fulfilling my obligations. I have a few contracts that are coming to an end by the end of the year as well. All of my contracts are topup contracts.Every time i complain on hello peter about this issue with vodacom i get no assistance whats so ever would someone calling you back saying that we cannot do anything, would Vodacom rather have be churn and not pay my account like thousands of customers are doing right now, or rather would they help, assist and work with me in finding a payment solution of some sought so that i may continue to be a longtime customer of value.<br> <br> Many Thanks

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Replies (1)
Vodacom
Vodacom's reply11 Jun 2015, 13:33
Official
Hello MR JUSTICE ,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team

Best regards,