SB
Shereen B
1 reviews | Active since Jul 2019
02 Sept 2020, 11:52
Arlene saves a Customer
After complaining last week, and on Facebook, I had a really lovely lady by the name of Arlene assist me on the Facebook side, she kept her cool really well with such an irate client and her service level was fabulous with her help, She saved your customer from moving to MTN. Thank you so much Arlene!!! Please Vodacom get your invoicing system or whatever right, sending out random invoices to wrong customers, causes people stress!
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Vodacom's replyOfficial
02 Sept 2020, 14:05Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team
Vodacom's reply02 Sept 2020, 14:05
Official
Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team