Area Network Down:

My network at home has been down since Friday last week (12 August) now and the Vodacom service center was unable to give me an ETA on when it will be fixed. Technicians were not sent on site to work on the problem. I was told to wait 48hrs before I can be helped, this was not the first time had this issue with Vodacom when it comes to service delivery due to area faults. Area faults are not treated with urgency, nor anyone is able to give feedback or follow up when I have logged a ticket. The service I have been receiving from the call center is disturbing and no one has been following up and updating me when the issue will be resolved, I work from home three days a week and now finding it difficult to work.

When techs were finally sent on site to fix the issue their lives were threatened by the Forum, I understand this was a security risk and Vodacom had to protect their people as any organization should. Vodacom has not come back to me on assist me with an additional plan while they work on fixing this issue, I have asked for a back up Sim to be sent and was told that I need to call the sales department and they can not help me. The service I have been has been so shocking and I am not receiving any update from Vodacom.