Are you Trained to be this annoying?

So Voda comes on Hello Peter posts a generic reply, calls the client. I was offered data as a gesture - never got done. I received a text now that 1- ********** ********** has been resolved - no it has not because my gesture data was never received. A query logged on Monday 7 am is receiving attention now because I have now been texted to be asked what the problem is , even though in detail this was explained on a recorded line. Are you people trained to annoy us clients?