Are you higher than "GOD", since you think your above the law.

Hello Vodacom and Everyone on Hello Peter who reads this,

I am sorry but I have to resort to Hello Peter, due to the fact that this issue all started from October 2016, which I have complained monthly at least times, since November 2016. I have recorded calls of most of those calls and on every call, I was **** to, given false promises and told there are no reference numbers given for accounts queries on VODACOM’s system. Lately I have had to, more due to the fact that on my PAID UP red advantage package, I WAS UNABLE TO CALL ANY OTHER NUMBER THAN 111, which for everyone’s future VODACOM issue knowledge, every 111 call is given A REFERENCE NUMBER, and can be called back and given to save hours of time. More background for my VODACOM NUMBER / ACCOUNT is that it is my second CELL PHONE NUMBER in my life, I have had the number over 20 years and yes, before I had minor issues but not anything huge like this, to which I never felt any other provider would be any better, I use the number for my life, as in I have 1 number, I use it for my IT business, my DJing side of life, and everyone who knew or knows me still can use this number (well could if it worked hey Vodacom) get hold of me. 20 years is a long time with the only person I know with a contract outdating my own is my fathers, since VODACOM was after Nashua, back when a cell phone was a brick, with a 3 hour battery and bad service. VODACOM has done nothing to help me and I have spent over 2 legal months / 80 hours, on the phone to VODACOM in BUSINESS HOURS, since they don’t have any other working way to contact them, the chat hardly worked, the emails are ignored, complaints to every department are passed to ?? who knows but never answered, and even the CEO lies to his clients, I have no other choice now than this complaint, then 2 x ICASA complaints that my lawyers will send to ICASA along with my invoice for my time lost, and loss of business which I need to claim back.

So, I totally paid up my account, on the 24th October 2017, my account was already cut off and my line blocked and cut off pretty much since no incoming or outgoing calls could be taken, and funny thing is only SPAM SMSes and VODACOM SMS to RATE VODACOM could be received, yet I could not SMS back and most times it will SMS stating if I do not reply within 24 hours the case is closed. YET I CANT SMS DUE TO THE ISSUE AT HAND???? Also the amount of times VODACOM attempted to call me then, which now since my last HelloPeter complaint has increased 10 fold with about 4 an hour now, compared to say 3-4 for a day. WORST IS MY COMPLAINTS TO VODACOM AND HELLOPETER state my phone cant receive calls, yet VODACOM only calls me, no SMS, no EMAIL reply just CALLS I could not take???

So after paying VODACOM after checking my online statement, and also checking with a VODASHOP, so that I would not pay less than required, and due to the fact my statement for NOV-OCT 2017 stated I owed R8200, the website stated I owed R6500, but a statement since OCT 2016 – OCT 2017, stated I owed R14400 I think it was, I do have proof of all of these in statements I sent to myself, screen shots and recorded calls. So after I paid the R8500, which came off my NEDBANK account, yet didn’t reflect on my account for 3 days, yet I had the proof of payment, which I sent to VODACOM on the evening of the 24th October 2017, along with the 3 different amounts I was told I needed to pay, my invoice for OCT 2017 which states I owed a total balance of R8300, and a line reactivation request. I sent this all again after my first attempt on the 25th October 2017 to get my cell phone working again, which I was told to call back in 2 hours, so the system could pick up the payment. 2 Hours later I called back, and was told the payment reflected, but I had to wait for 24 hours to get my line reactivated, which being a Wednesday, meant hopefully Thursday I could use my phone, which exactly 24 hours + 2 extra hours for the system even though I had confirmation VODACOM had picked up the payment, well NO CELL PHONE AGAIN, so I did the same again, and was told 24 hours, Friday, same thing again, Sat and Sun I didn’t even bother, Monday 30th, again told 24 hours, and on Tuesday not only was I told 24 hours, but VODACOM added costs for my RED ADVANTAGE for 1 day, which was due to being converted to a TOP UP SUBSCRIBER COLLECTIONS pay as you go, but I was still charged over R1400 for OCTOBER yet I could not use my phone the whole month AND that was before the RED ADVANTAGE PACKAGE, since I was put on the TOP UP, I had even attempted to purchase airtime to add to my account, which showed on my account, and I had to move to AIRTIME / DATA / SMS, and when I moved it all, I COULD STILL NOT SEND SMS or MAKE CALLS, and when my account was converted back to RED ADVANTAGE, did what cause I took screenshots as proof and have the SMS proof of those purchases but the MONEY IS GONE. More added info, there was a law passed a few months ago making it ******* to cut off a line completely due to these sorts of issues, they can stop my services but not TOTALLY BLOCK ALL COMMUNICATION, and yes I have a contract with VODACOM but the last time I noticed VODACOM replacing THE RSA LAWS, and it seems GOD, well was never as they agree to trade following the RSA LAWS, yet they don’t.

Another issue, which on the evening of the 31st October 2017, I noticed and had to do again, is that my line needed to be RESYNCHED, which every 2 months has to be done, and guess what, before it is done I DON’T GET ANY INCOMING CALLs, and has happened since November 2016 on 4 different devices, and since I only have my 1 cell phone, since I am single and live alone, and since I cant be called and told my phone is not working, WELL I DON’T KNOW THERE IS AN ISSUE, which I am charged for every month. So usually lose 2 weeks of every 2 months due to that issue, 2 WHOLE WEEKS OF BUSINESS, which at R650 ex vat, per hour, you can all work out at normal 8 hour days. Then between November 2016 – March 2017 I have over 50 hours of recorded calls, where I have to call in OFFICE HOURS which means I can not work, and definitely cant charge my clients AS THIS IS ********* and *******, and I am not an immoral man.

At the end of April 2017 I received an email from Michael Cronje, the supposed CEO of VODACOM, stating the issues were due to a TECHNICAL IT SYSTEM ERROR, so he agreed to it being a VODACOM issue, to which I rep**** that I need proof of CREDIT NOTES and INVOICES for, since if there are BOGUS charges, with no INVOICED details that show any legal ground, then I WANT PROOF OF EVERY INVOICE SINCE I OPENED MY RED ADVANTAGE PLAN which would have been back in 2014, which I have had issues on this contract for similar problems even on that previous 2 year RED ADVANTAGE package, which were never really resolved either, and hey, look, I have emails and RECORDED CALLS as proof, yes I have recorded calls going back to 2014, with lies from VODACOM, yet I don’t have resolution. I did finally receive CREDIT NOTES, which I then had to fight monthly for INVOICES for, why, BECAUSE SARS REQUESTED THESE DETAILS from me, and do you think I got these details easily? The invoice does not state the correct details for the credits done and so is ******* and I have these as proof of course.

In total I have asked to be refunded for all my hours on the calls to the VODACOM call centre where I was **** to on most calls, and even the CEO has **** to me which I have in emails. So far I have about 80 hours of calls, which means 2 months of work as per the 40 hours per week, DOES VODACOM NOT UNDERSTAND, NO ONE GETS PAID TO DO NO WORK FOR 2 MONTHS, well all except the cellular providers CEO’s, hey Michael??

Please also explain, VODACOM, since my package has NO FREE MINUTES/SMS/DATA, how can you in fact cut me off, if I had previous minutes that rolled over for the previous month, that I had paid for, because on my 700 minute a month package, if I am ever under 1000 minutes left at the end of 2 months, mainly due to all this VODACOM BS on my only line, which is my business and life line, well since I OWNED THOSE MINUTES, so 1000 – 700 for unpaid month = 300 minutes usually a month YOU CAN NOT TAKE AWAY FROM ME, and there again, legally if they are owned by me, and you block me from accessing them, when I was legally paid up for and you had been paid for the month of purchase, means you owe me 300 minutes credit a month for every month in the last 3 months you cut my phone off. I should also have had 5GB data I had purchased and was reflecting on my account as valid on the 24th October 2017, which since you **** to me and my phone was only usable on the 31st, means more ******* actions. Yes I am opening ICASA complaints but since my ACCOUNT STATES I OWE R7500, YET MY FIRST OCTOBER BILL WAS FOR R1400, WHICH WAS CHARGED ON THE 24TH AFTER PAYMENT, NOT THE NORMAL DATE WHEN ACCOUNTS ARE RUN, AND TO WHICH A SECOND OCTOBER INVOICE STATES A COMBINED OCTOBER INVOICE TOTAL, WHICH WAS PAID FOR WELL THE R1400 IN THE R8500, AND MEANS I SHOULD IN FACT NOW HAVE A CREDIT OF AROUND R1000, AND WITH NO INVOICE FOR THE BOGUS R7500 YOU SAY I OWE, MEANING IT IS AN ******* AMOUNT I HAVE QUERIED, WELL SHOULD I JUST GO TO THE POLICE, CAUSE THAT’S NEXT SINCE I HAVE ALL THE PROOF OF ******* ACCOUNTING. Last issue, I even have a reference number going back to 2015 and which is very relevant here is, I have a RED ADVANTAGE package, which means I PAY for a RED ADVANTAGE CUSTOMER CALL CENTER, and which I am lucky if 1 in 20 calls even gets sent to that call center. The reference number was to do with that issue, since I had over 100 recorded calls, where most on hold, were never sent to the RED ADVANTAGE CALL CENTER, yet that is a paid for service, since you cant have a free call center and then a RED ADVANTAGE FREE CALL CENTER, logically, as well as the fact I even took this package was mainly due to that.

It seems either VODACOM got lessons from JZ or the other way around, either way, soon anyone acting like that president, will be gone, and will spend whats left of their lives in courts and paying back. It is very scary that names like VODACOM, NEDBANK and EDGARS which I have experience with lowering their customer services support side to these lows, because of their GOD complex and following their leader I suppose. In the end it is us, the consumer, the client, the food on the tables of THOSE EMPLOYEES of those companies, that are always worse off and the country is taking a stand, as I have for years now. I just hope that enough of the ********* at the decision making sides of these companies are found, since usually it is the lower people who get the brunt of these ******* and their crimes. I mean 40 million rand bonuses, hey Michael Cronje, how can that be justified when VODACOM let employees go this year, employees who you obviously needed since maybe they were educated comparted to those ***** you employ now. Why hurt those middle class / lower class families, when it only hurts the country and so those idiots at the top then. I say idiots since not spreading the wealth, being so greedy and money driven, means that there are no rules but those “GOD COMPLEX” people who can pay their way, hey Michael and Jacob, so that is then unconstitutional and against a democracy.

Hopefully this helps and if anyone wants proof of the above, ask Michael Cronje, and I am happy to give the details / ******* invoices / bogus statement figures, to anyone who wants them, I am not a ****, and I am an open person to keep to the truth as much as possible. So I really don’t care if it will help the people of RSA.

Thanks, Alan Crouch