Are Vodacom and Elite mobile running a ****?!

I received a call from a Elite mobile consultant on behalf of Vodacom to review my contracts with Vodacom in June. I cancelled 2 contracts for modems that I no longer use and so why am I still being debited for those amounts in July? Futhermore, I am due an upgrade, I decided to upgrade to an iPhone 14 and Xiaomi phone in June, it is now August and I still have not received my upgrade but I am being deboted for the upgrade, make it make sense!!! I am furious because Vodacom is *****ing my money and I have nothing to show for it!! what a despicable company! I want to cancel my contract and trust no one answers, TOBi chat is useless because there is always a "technical difficulty"!! Vodacom, I am extremely unhappy with your service and consider what you are doing daylight *******!