Are Vodacom agents WFH or WFB (Working From Bed)?

It's going on 2 weeks since I started the process of trying to upgrade my son's cellphone contract.

In that time I have sent 15 emails and probably made (I'd hate to exaggerate) about 20 calls, having spoken to several customer care agents, one customer care manager, about 5 agents in upgrades and 3 agents in retentions. Or were they in customer care? Or upgrades? It all becomes a bit of a blur ...

But still no success and still very much at square one, and my son is in lockdown without a phone.

My son had a brainwave this morning ... call MTN!

Not sure if they're any better, but will most likely be more enthusiastic than Vodacom who are so disinterested it sounds like they're not just working from home but working from bed!!