Are they hoping the penalties won't be disputed? Do they get away with it?

I don't know how many poor reviews at this stage I've left. Complaining about the same thing. I truly hope that the issue with Vodacom's payment department gets resolved. It is frustrating beyond comprehension to have to dispute errors on my account every single month. I wonder if this is Vodacom's business model. To charge penalties on people's accounts and hoping they won't go through the effort to have it reversed. Or not stopping debit orders when an account is paid up. Truly disappointing.