Are there *any* human beings in the call centre?

I requested on 25/03/15 that an existing PAYG line be converted to a data contract line. On 26/03 I received a call from the after-sales department confirming that my new SIM card would be delivered to me - what? I didn't order a new SIM card!<br> Anyway, after attempting to explain this to the consultant, I was informed that my existing SIM would be activated as a contract within 24-72 hours. She couldn't answer my question as to how would I know when it had been converted. <br> <br> Today, 31/03/15, I realised that the activation had not occurred since I ran out of data. So I tried to phone ***. After 8 minutes on hold, I got through to a consultant, and was put on hold for a further 5 minutes whilst she activated the contract - during which time the call cut off. I tried to phone again, was on hold for a further 9 minutes after which I was requested to participate in a customer service satisfaction survey - BAD TIMING!! Needless to say, I am not only desperately unhappy but seriously PO'd with the level of service I have received. And to think I have loyally and faithfully remained with Vodacom since 2007.<br> <br> Absolutely unacceptable service from Vodacom.