Are the employees in the Accounts department qualified to work with accounts?

I have been trying since 1 December 2020 to get issues with my Vodacom invoices resolved. Contract cover, which I did not request or agree to, was added to my one contract. I have also suddenly, since December 2020, started receiving combined invoices for 2 of my contracts, which I did not request or agree to either. I contacted Vodacom in January 2021 and talked to Mpho Moshoeshoe who promised that she will resolve 3 issues: 1. Change the main account holder so that I can have access to all MY contracts 2. Remove the ******** contract cover 3. Split the combined invoices She dit not keep her promise and nothing was done. So I started again from scratch and talked to Beauty Raphudi on 28 January 2021. Exactly the same scenario followed, with the exception that she promised that I will receive the split invoices by 31 January 2021, which I never did. So, no positive outcomes regarding my invoices after 2 calls to Vodacom. I tried to download my Vodacom invoices from both the app and the web. To date I have received 18 invoices for January 2021 for the 2 contracts in questions. Not even one of them is correct and I have provided screen prints of most of these to the Vodacom Twitter team. Regrettably, the January invoices for these 2 contracts will remain unpaid until I receive the correct invoices.