Are services going down in SA or just Vodacom?

I requested a month by month data plan, so the customer service consultant put me up on a upgrade. I never asked for one, neither did i receive anything for my so called 'upgrade'. Now that I wanted to cancel the data plan, I have been put through to 5 different employees at customer service at Vodacom. I would not recommend ever talking on the phone to a consultant to upgrade or change plans or contracts. I have never been mistreated like this by any other organization ever in my life. Instead of taking new business with them, which I was going to do but now moving to mtn.