KM
Keorapetse M
1 reviews | Active since Sept 2024
11 Sept 2024, 18:54
***ards, Bad Service, No response. Day light *******
I logged a complain via Hello Peter over the weekend. I received a call yesterday from Vodacom and the lady. the lady promised to resolve my issue yesterday and call back. Olivia her name ever since she is gone. it feels like the customer care agent that said to me i can lodge a complaint and nothing will happen was right. Can Vodacom have a decency of writting a response back to me regarding a faulty divice that am expected to pay while am not using it. i have been with vodacom for more than 17 years. this what i receive after paying vodacom without fail. am utterly disgusted but this will not stop me to report the matter until it is resolved
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Replies (2)
Vodacom's replyOfficial
12 Sept 2024, 08:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Sept 2024, 08:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KM
Keorapetse M's updateReviewer Update
13 Sept 2024, 18:21Vodacom is still not helping can Hello Peter please advise on how to i get vodacom to send me a resolution response? this will allow me to proceed with Ombuds office. I will still be liable to pay the device while is still not working. They keep on saying their investigating a week later nothing excluding the 3 weeks that i had to wait for assistance.
KM
Keorapetse M's update13 Sept 2024, 18:21
Reviewer Update
Vodacom is still not helping can Hello Peter please advise on how to i get vodacom to send me a resolution response? this will allow me to proceed with Ombuds office. I will still be liable to pay the device while is still not working. They keep on saying their investigating a week later nothing excluding the 3 weeks that i had to wait for assistance.