Apualled at disgusting service

I called customer care to ask for assistant with regards to unblocking my Vodacom profile on their Vodacom portal,as I had blocked it while attempting to enter my password (which I had forgotten). I explained to Nosisiwe what had happened and she rudely said how was she supposed to help me then. She then dismissed me as she asked for my id no.after I had asked her what kind of a question was she asking me when I'm clearly asking for assistance and I asked to speak to her manager,she put me on hold for a while,sounding like she didn't give a care in the world and when she decided to finally get bk to me,she just said someone will call me bk and very unaunapologetic. Very unproffessional, rude agent.Vocdacom should be ashamed to have such people representing the company.utterly disappointed and I intend to move to Telkom because of this.