gR
grant R

1 reviews | Active since May 2016

23 Aug 2017, 17:04

Approx 10th time complaining about missing Data

I have been complaining about missing data, on a regular basis, for more than a year. I don't accept that the last episode was simply a glitch in your systems. I believe it is designed dishonesty. My contract ends in October, I know I'm not very important to you but goodbye and good riddance in advance I look forward to your standard automated response to this.

0
Replies (2)
Vodacom
Vodacom's reply24 Aug 2017, 07:05
Official

Dear Customer,


Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.


***Please note*** Beware of phishing ****s.


Vodacom will not contact you via Whatsapp to request your personal details


Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply24 Aug 2017, 08:17
Official

Dear Mr Rowe,

Please note that the system issue has been resolved and all customer affected by the billing issue have been reimbursed.

Regards,

CB

Best regards,