Approving a device orde without consent and lying and very bad service

I have received the worse service experience ever in my entire life. I called vodacom online sales on the 29 August 2021. I was looking for a laptop and the agent said you don't qualify your credit score is low but you qualify for a phone . I said to her NO I don't want a phone I want a laptop, then she said "I'm sorry I understand how you feel" then I hung up disappointed but I couldn't understand why because I constantly check my credit score on clear score and experian n both give me a good score so I went to vodacom store to enquire and the constant who assisted me said there is a phone approved for you , I was surprised what phone because I never asked for one and I was not even told the model and other things about that? That's when I called vodacom online sales n I spoke to Ntokozo and she confirmed that there is a phone approved for me n she will ask the agent who approved it to talk to me and cancel it, while waiting for the agent who approved things on my behalf to cancel what she did I asked Ntokozo to see if I qualify for a laptop while she was checking that I got disconnected and i called back immediately and the agent who picked up said she left I should call after an hour ,ok I said can you please assist me to ask a person who approved a phone without my consent to cancel the phone he said she is still on the line she will call you back. I waited and no call so I called back n I got yet another agent who said the approved phone was cancelled in store which was lie because in store nothing else except to check if I qualify was done. She started telling me my score was 400 now it declined to zero in an instant and Noxoliso said you don't qualify so you don't qualify. She said she is the senior consultant but it was clear to me that she just wanted to be rude to me. I was not even against the fact that I don't qualify but them lying to me to cover the fact that a phone was approved without my consent. How do you not qualify and qualify for something at the same time. I sell loans for a living I knew what a credit score means and they were lying about mine. They should have just said you don't qualify and that's it. Their service don't even deserve a number as rating...