1 reviews | Active since Nov 2013
APPROVED???? WHAT DOES IT MEAN TO VODACOM?
<p>I walked into Vodacom Canal Walk on Friday the 14/10/2016 to do a transfer of ownership, I filled in all the forms and all went well (thats what i though) the agent advised me i was approved and but she needed to send my paperwork away. Today i found out, apparently i was approved but Vodacom cant offer me a contract or any contract for that matter. So why question is, what does the word approved mean? I received an sms and even a email stating i was approved, how can they turn around and tell me i was not approved? I am already on month to month and am wanting to take our my contract from my dad and put it into my own name. I honestly think it will be better to tell my dad to cancel the contract with Vodacom and i can go to another provider who will actually not contradict themselves. Vodacom claims they are the best network, but by my past expirence i highly doubt it. </p> <p> </p> <p>PATHETIC!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I was asked for a reference number and still no response. All Vodacom is doing is lowering my credit scoring by re-entering my credit checks and to be approved the first time was to do a credit vetting only way they could APPROVE me. Now with this query they will probably go into my credit scoring yet again and LOWER my CREDIT SCORE even more. I have already contacted Transunion and everything is fine, so i am one step ahead of Vodacom there was no reason to decline me as per transunion and was scoring was fine actually excellent being a 10 and not a 3 as per the call centre. I have an sms and an email to prove i was approved by Vodacom, maybe i should take my proof to the National Credit Act becuase Vodacom is clearly not bothered by any of this.
I was asked for a reference number and still no response. All Vodacom is doing is lowering my credit scoring by re-entering my credit checks and to be approved the first time was to do a credit vetting only way they could APPROVE me. Now with this query they will probably go into my credit scoring yet again and LOWER my CREDIT SCORE even more. I have already contacted Transunion and everything is fine, so i am one step ahead of Vodacom there was no reason to decline me as per transunion and was scoring was fine actually excellent being a 10 and not a 3 as per the call centre. I have an sms and an email to prove i was approved by Vodacom, maybe i should take my proof to the National Credit Act becuase Vodacom is clearly not bothered by any of this.