Approve and decline and forensic

The legal department blacklist me for being innocent. I apply at Makro store in wood mead and my application was decline. After calling why it happens, I was told I can go to any store to apply. I did and I was told I must reapply again. I did and my application was subjected to vetting and it was not decline. I was told they aere busy doing forensic investigation because I apply at another store. Vodacom keep on telling me they will comeback to me and never did. No one is willing to help me from Vodacom care it's already a months and I complain on hellpeter and they said they will comeback to me and no one. I am very frustrated as my rights are violated by vodacom. They do not want me to have a contract fine even though I qualify. They are not telling me why they are declining nor why no answer and consumer act says in all my application I must get answers. <br> <br> I need vodacom to tell me why than leaving me hanging. I need answers why my application is not approved nor decline nor approved. How long and when will they tell me the answer. Why at first the blacklisted me. I need answers before approaching consumer people to help me. I am not give up until I get answers.