Appreciation necessary to all involved

I would like to thank the team from Vodacom Support and their immediate action to resolve my query. I was unfortunately very busy throughout the process and forgot their names. However I am sure they are link to the following ticket numbers: 1. EC-21MM-1DYQQ1 (Monday) 2. *** (Monday) 3. *** (Tuesday)

The 3 ladies who assisted, thank you very much for making sure you can do everything you can before escalating the call and for you patience and listening to me. the first call lasted over an hour. Lady was relentless, she would not give up until she was sure.

To the gent who contacted me on Wednesday to let me know its working, Thank You Sir.

Yes the fault lasted 3 days but the agents involved contacted me everyday sometimes multiple times. when they make changes they would call me and ask to check and they would call me back within a minute to find out if the issue was resolved. Finally on Wednesday all is working. I did not receive any SMS of the survey to rate the service and that is why I am posting it on here. It is to let them know I appreciate their assistance and making me a priority. Vodacom is lucky to have people like you. It was a few days and if I missed anyone I apologize.

You might not get a promotion but I hope you get well done from the top, a handshake and a atta boy.

I rarely write good reviews as I should do it more.

This one deserves a step back and to make sure that you know I am thankful for your service.

Thank you Saleem