APPLYING FOR REFUND FOR DEBIT ORDER TAKEN AFTER CANCELLATION OF SERVICE

Dear Sirs, Mrs B Lovemore - ID *** - fibre application - never done and debit order taken after my service had been cancelled.

I app**** in September 2020 for a Fibre line, the 1st application was declined as I had an outstanding account, seeing that I am a debit order client this is impossible, but nevertheless, I persevered. Then I was informed that I had app**** for a fibre installation through Vumatel and that Vodacom no longer uses their services. So another sales order was completed through Metrofire. Metrofibre installed the Vodacom router and a request was sent to Vodacom to activate the service on the 13th December, SR *** I have never received feedback on this request even though it had been escalated numerous times. Due to the ongoing non-supply I canceled the Fibre lite on the 22 February giving 1 Months notice from 1 March to 31 March 2021. This service was cut off on the 1st March, and I was billed for the month of March for R899.00. No one has been able to explain why this happened and I have requested a refund of this amount with no result or feedback the application for the refund is SR ***, no response as yet. Due the shoddy service I wish to claim a refund for 2 months January and February 2021 of R899.00 per month due to the noninstallation of the Fibre line. Yours faithfully Mrs B Lovemore