Application still pending

For the second time in as many weeks I have to resort to voicing my displeasure with Vodacom. Last week Monday I app**** to upgrade my pay-as-you go SIM card to a contract SIM. It was declined at first (part of the reason for my first complaint) but that has now been rectified. However, a week has gone by and my new contract has still not taken effect! The lady at the store keeps promising me to sort it out, but after going to the store three times and calling twice, nothing has been done and I am getting really frustrated now. I have been a customer of Vodacom (in one form or another) for close on 15 years now, but the level of your service has really dropped drastically in the past few years and it seems you only pay attention to your client once we are forced to become mean and angry. Well done.