Application for phone contract

I am so disappointed in Vodacom's service. I app**** for a Vodacom contract a few weeks ago. They called me and went through all my details. They were going to call me numerous times to give feedback on my application but nothing. I sent in all required documentation. I called numerous times and the agents keep telling me they will call me back in a few minutes or they will ask the admin department to call me back as soon as possible. All I would like is feedback regarding my application. Thank you