MM
Michael M

1 reviews | Active since Sept 2016

02 Sept 2016, 14:41

Application for 2nd line

<p>I took out a contract in May this year at Cellucity in Cavendish although my credit record is low yet it got approved.</p> <p>The guy that helped me took out a contract advised me that I can come back in September.</p> <p> </p> <p>I went again yesterday to the place just to see how my credit record is doing,I was sure I was up to date.</p> <p>I received a sms to say a 2nd line has been registered against my account so I was assuming my vetting got approved.</p> <p> </p> <p>Yet I received a call today to say that Vodacom declined my 2nd line application yet they cannot give me a proper reason as to why it got declined!</p> <p> </p> <p>What frustrates me is that I am up to date with payments yet I got declined for a second line.</p> <p> </p> <p>What poor service! disatisfied customer indeed. :(</p>

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Replies (1)
Vodacom
Vodacom's reply02 Sept 2016, 15:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

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