Application bad service

Item: Vodacom
Rating: 1
Author: Wandile N

I requested a 299 300GB contract that was advertised on internet I got a cal and Spoke to Sade sales the sales consultant I requested call back for the next day she agreed that she will call me but never did then a few days later another consultant called me while I was at work I requested a call back at the right time even asked her what will she need from me to complete application she explained what is it that will be required till today I’m still waiting for a call back from both of those consultant I’m really disappointed

Helpful (0)

Replies (2)

Vodacom's replyOfficial

22 Nov 2021, 19:13

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply22 Nov 2021, 19:13

Official

Best regards,

Vodacom's replyOfficial

23 Nov 2021, 10:14

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the Online Sales Team made contact and advised accordingly.
Regards Consumer Website Team

Best regards,

Vodacom's reply23 Nov 2021, 10:14

Official

Best regards,

Application bad service

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