KM
Khensani M
1 reviews | Active since Sept 2018
16 Jun 2021, 19:18
Application and delivery process taking too long
Not happy with Vodacom at this time. Since the 4th of June l app**** for a product with them and l was advised that when the have a laptop l ordered they were silent to date and l take my time to follow up by email and lm taken from pillar to post with emails but no feedback to say do we cancel the deal or when will they delivery. I dont want any funds going of wothout the product in my postion. So can they give me an answer yoh....
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Replies (2)
Vodacom's replyOfficial
17 Jun 2021, 07:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Jun 2021, 07:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Jun 2021, 11:01Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the Online Sales Team tried calling however could not reach, an sms notification was sent that the parcel is out for delivery.
Please call ***4 should you require any further assistance. Regards Consumer Website Team
Please call ***4 should you require any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply22 Jun 2021, 11:01
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the Online Sales Team tried calling however could not reach, an sms notification was sent that the parcel is out for delivery.
Please call ***4 should you require any further assistance. Regards Consumer Website Team
Please call ***4 should you require any further assistance. Regards Consumer Website Team
Best regards,