Apple Watch cellular & data coverage

I am writing to raise a new complaint regarding the Vodacom OneNumber service on my Apple Watch Ultra 2. Although my eSIM is currently loaded on the watch, I am experiencing extremely poor and inconsistent cellular coverage in urban areas where mobile data works reliably on my phone. This issue significantly diminishes the usefulness of the watch’s cellular capabilities.

For reference, I previously experienced issues with the service, which were eventually resolved following my earlier complaint. However, the current problem is distinct: despite the eSIM being active, the signal and data connectivity are so erratic that the service is practically unusable.

I request that Vodacom investigate this matter urgently and provide a solution that ensures stable and reliable coverage for my Apple Watch. I would also appreciate an explanation of what might be causing this degradation in service compared to the previous performance.

Thank you for your prompt attention to this matter. I look forward to your swift response.