1 reviews | Active since Mar 2015
Apple Vodacom *****!!!
I decided to port from cell c to Vodacom via the Apple store at gateway (Durban).<br> What a nightmare!!<br> My contract was activated 2 days ago, with a 1.3M total data including my bundle. This morning, barely 2 days into my contact I received an sms to say that my data bundle was almost depleted, having barely used the phone. <br> i logged 3 compliant calls to the Vodacom customer care line. I went back to the apple gateway store, who said they could not explain either as they are just the seller of the contract and cannot provide further info. They directed me to the Vodacom care centre at gateway. Travis De Gouveia, an employee here assisted me. He informed me that I was not out of bundle, and had incurred no extra data costs, but that i had a negligible amount of data left. He printed me a copy of my billing thus far and informed me of a small fee for sms's i had been sending to international numbers!!! I did not make a single international SMS!!!<br> I am annoyed.<br> Being billed for data i did not use.<br> Billed for international sms's that i did not make!<br> I checked my cell phone bill now on the Vodacom app - sitting @ R1500...in 2 days!!!!<br> I suspect that some sort of ***** is going on!!
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
