1 reviews | Active since May 2017
Appel i phone 16 gig se
<p>hi there i took my phone in for a warrenty repair the phone just didnt switch on now after struggeling almost 6 weeks now with up an down to vodacom then to appel they tell me they cant fix the phone under warrenty becouse the phone has a small dent on the back cover and a small crack on the bottem of the screen witche phone work fine with there was no problem what o evere i told them that i just what them to fix the phone so that it comes on again they dont have to fix the dent an the screen i just whant it to swich on but now even there advance repair center cant fix it and the need to swapp out the phone but now becouse of the dent and crack on the cover they dont whant to swopp out the phone so now i am sitting with a contract that i have to pay a phone that i am paying off on the contract that doest work now i am hopeing maby i can get some assistance </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
We apologise for the service that you received in this regard.
We have escalated this matter to the Repairs Escalations Desk for further assistance. You will be contacted with feedback as soon as this has been resolved.
Regards
Roderique Lategan
Dear Customer
We apologise for the service that you received in this regard.
We have escalated this matter to the Repairs Escalations Desk for further assistance. You will be contacted with feedback as soon as this has been resolved.
Regards
Roderique Lategan
