Appaulling service form Vodacom

<p>I would like to further express my dissappointment in the service i have recieved from Vodacom in leiu to my last review dated 19/01/2017.</p> <p>I contacted the store manager to establish the feed back regarding my faulty handset wich has broken 5 times since ive taken the contract and was **** to by the store manager and her manager as well.</p> <p>I was told my handset had water damage. I asked for the repairs centre number and called in requesting the report and the report says the technition replaced the LCD and screenpad. No wherein the report does it say water damage.</p> <p>I pay Vodacom faithfully every month for a handset which i donot have for the past 2 months.</p> <p>I have being **** to by both store manager and senoir manager.</p> <p>I am certain that Vodacom records their calls.</p> <p>The call in which i was **** to took place on the 19/01/2017 at 17:25pm.</p> <p>All i want is a brand new handset in which i am entitled to as i am a paying customer.</p> <p>If this cannot be done i would like a full refund from Vodacom and in i will take my money elsewhere, where i can be treated with dignity and respect.</p> <p>This is appaulling service from Vodacom and they should hire honest, trust worthy people who donot lie to their customers.</p> <p>This is a rather urgent matter and i would appreciate a call from you to resolve this matter as i have being advised to contact the National Consumer Board.</p> <p>I have the report from the repair centre and a reference number.</p> <p>kindly regard this as urgent.</p> <p>Very unhappy customer.</p> <p>Not only has Vodacom kept my handset in their possesion for the last 2 months with no escalation done, the managers give me faulse information.</p> <p>i take great offence in being **** to about this matter.</p> <p> </p>