Appaulling customer service

I would like to express my disappointment at the level of service that I have been receiving from Vodacom , the outlet in Durban workshop, let me start there, So In March 2023, I took a cellphone contract ( Huawei nova 9 SE and on that same day, I did opt to insure the device as it is on contract, a day after i did receive a link for the insurance and since then I have been paying for the insurance , but last month, when I checked at an outlet in Conubia Mall I was then told that I have been paying insurance for a laptop. WHAT A SURPRISE, I'm in shock, how is this possible. So going back to the shop the staff there is horrible and the customer service is appalling, I was sold a **** charger that did not work and when I went back to complaint a day after , the lady that sold the charger to me acted like nothing was wrong, like I was talking to a deaf person , so a manager swapped the faulty charger with a new one and then gave me a new one, which did not last as It was meant to be a fast charger as I did purchase it for R 400, how interesting. Then in December 2024 I was getting retrenched at work and I called their call center as to change my payment method as I was getting retrenched and i spoke to the most useless customer service agent as she offered to assistance at all instead she stated that I should make sure that I have the funds available in my account and there is nothing that she can do how dump, because I was expecting to be given the cash option as I was making my provider aware of my situation at the time but no Vodacom keeps on charging me for a cancelled direct debit. I have been paying cash since then. the virtual assistance is even worse, because they send you a liink that is useless, I find myself helpless at this point as I seem to not be getting assistance nor a way forward, Had I known that the so called best network provider in South Africa is the worst, when it comes to their customers I would have not even considered taking this contract.

Regards Nonkululeko Lungwazi