Appauling service Vodacome WAKE UP!

I'm writing this review and I am way beyond anger at this point!

I took the black Friday deal for data on the 23/11/2018 from Vodacom Musgrave Centre branch filled out the forms sent the documents to the consultant for my request to be processed. Vodacom comes back to me insisting that I have changed my surname and they cannot find me on their system.

Legally I have not changed anything as per my identification I goes as Muyuri Govender anyway the entire weekend goes by with the same story but I am being guaranteed that since the fault is on their side I will still get the black Friday special.

by the end of the week the consultant AKASH who by the way I have been calling all the time as they don't ever call their customers back at the Musgrave branch, to this day I am still waiting for the manager to call me that is how pathetic the service is!

he tells me they have managed to sort out the name issue but now they are waiting for Vodacom to re-open the deal so they can give it to me. it has now been more than a month since and I have not gotten a call or a message or any reassurance all I have gotten is disgusting service.

there is no direct contact number for the store so forget about speaking to the manager as you will never reach one if that person even exists!

I would also like to point out that I even convinced my colleagues to take up the same deal which I am still waiting for, in the field that I am in customer service is very important without us there will be no VODACOM and I wish your staff would realize this.

in my opinion I have been more than patient about this issue, I was extremely understanding that since it is black Friday and the busy period glitches and errors will happen we are human. but to string a customer along for more than a month waiting for something that the customer had no fault in with no communication to be sorted is absolutely ridiculous!

I expect to be contacted by someone who knows what they are doing and I expect to be given the deal I was promised or something better to make up for your poor quality if service.

Regards Mayuri ********** 819